Meet George
AI-powered energy advisory platform helping consumers make informed decisions about their energy contracts.
Introduction
The Challenge
The UK energy market is complex, with consumers facing significant challenges in finding the right energy contracts. Traditional methods required manual data entry of complex bills, which was time-consuming, error-prone, and created a major friction point in the customer journey. Omnium needed a solution that could drastically simplify this process while providing compliant, personalised advice at scale.
Our Approach
We identified that a multimodal AI approach could solve the core challenges by automating the extraction of relevant information from energy bills and combining this with smart meter data and user preferences to generate tailored recommendations. Our approach focused on creating a user-friendly, conversational interface that would handle the complexity behind the scenes while delivering simple, actionable advice to consumers.
The Solution
We developed 'Meet George', a custom AI agent that uses computer vision and large language models to process energy bills instantly. The system extracts key information like current supplier, tariff details, and consumption patterns, then combines this with market data to provide personalised recommendations. The agent maintains conversation memory, allowing follow-up questions, and is designed to provide compliant advice within the UK regulatory framework. The entire solution was built with scalability in mind, using a serverless architecture that can handle thousands of concurrent users.
"FastLabs transformed our approach to consumer energy advisory. Their AI solution not only improved our efficiency but opened up entirely new possibilities for how we can serve our customers. The work was delivered with exceptional technical skill, and their team's ability to translate our business needs into AI capabilities was remarkable."
Chris Spires
CEO, Omnium
Key Results
Reduced time-to-decision for customers from days to minutes
Eliminated manual data entry, removing a key friction point
Increased conversion rates by over 60%
Scaled to thousands of users with consistent performance
99.8% accuracy in bill data extraction
Fully compliant with UK energy market regulations
Technologies Used
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