Tell Claire
AI-powered feedback system that transforms how businesses collect and utilise customer insights.
Introduction
The Challenge
Traditional customer feedback systems generate vast amounts of unstructured data that businesses struggle to analyse effectively. Survey fatigue means low response rates, and businesses often miss critical insights due to poor data analysis capabilities. Tell Claire needed a solution that could dramatically improve how feedback is collected, processed, and translated into actionable business intelligence.
Our Approach
We recognised that AI could transform the feedback process by making it conversational, immediate, and more natural for customers while providing deeper analytical capabilities for businesses. Our approach combined natural language processing for sentiment analysis with machine learning models that could identify patterns and trends across thousands of interactions. By using a chatbot interface, we could increase engagement while gathering richer, more contextual data.
The Solution
We built Tell Claire, an AI system that uses a conversational interface to collect feedback across multiple channels, including QR codes, SMS, and web widgets. The platform employs advanced natural language processing to analyse sentiment, extract specific issues, and identify trends across locations or time periods. The system automatically categorises feedback into operational areas and assigns importance based on sentiment and frequency. A key innovation is the platform's ability to generate actionable recommendations based on feedback patterns, helping businesses prioritise improvements for maximum impact. The dashboard provides real-time insights with customisable views for different management levels.
"FastLabs delivered a game-changing AI solution that has fundamentally altered how our clients understand their customer feedback. Their technical expertise combined with an intuitive grasp of business needs resulted in a product that's both innovative and practical. The system continues to evolve with usage, providing increasingly valuable insights to our clients."
James Hacon
Founder, Tell Claire
Key Results
Increased feedback response rates by 300% compared to traditional surveys
Reduced time to insight from weeks to minutes with real-time analysis
Identified previously undetected customer pain points in 80% of client businesses
Implemented across 200+ locations with minimal staff training required
Generated measurable improvements in customer satisfaction scores for clients
Created a continuously learning system that improves analysis over time
Technologies Used
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